Your workers who are on their feet and in motion are some of your most important. For many businesses, they’re the people who have the most contact with customers and clients. They may be first responders whose activities are essential to public welfare and safety....
Imagine two client managers for two financial services companies have just received some very important news that they must tell their clients immediately. As they're away from their offices, the only way is by using their smartphones. One manager opens and uses an...
You know how you sometimes hear a recording, “This call is being recorded for quality assurance”? It’s done so companies can help their employees provide the best customer service to the people who call and improve their training and processes at the same time. For...
The Communications Compliance Crackdown continues as fines rise to $1.8 billion. Industry regulators have hit financial services firms with massive fines for allowing employees to conduct business on personal phones and with personal apps. We'll discuss these...
A solution we launched with our partner FourNet is featured in a new article about public sector organizations recording their employees' mobile voice and text messages. FourNet's ANTENNA Mobile solution is featured in articles today in two public-sector-oriented...
The frontline workforce now can be tied into company communications like never before, thanks to the new generation of fixed mobile convergence technology and our Tango Extend solution. Frontline workers are typically on the go and away from desks and are often a...
We are excited to partner with digital transformation and customer experience specialist FourNet in launching a new service in the UK that will provide business-class, compliant mobile communications designed for for the hybrid-working era and public sector customers....
Tango Extend has been named a finalist in the UC Awards 2022 for Best Compliance Product. Now in its fifth year, the UC Awards are given out by UC Today, a leading online publication for Unified Communications and Collaboration technology. Citing a record number of...
If your sales employees are using their personal mobile phones and numbers for work calls, they could be taking your business with them when they leave your employ. For more than 20 years, mobile phones have been the communications devices of choice for many sales...
In the rush to integrate artificial intelligence across enterprises, one vital factor is being quietly overlooked: the quality of voice communication. A key application of AI is in the monitoring and analysis of phone calls with customers. An AI agent can capture and...
Back in the day, every employee was tied to a desk or used a shared communal phone to talk to colleagues, suppliers or customers. Companies invested in fixed desk phones as a “One-Size-Fits-All” approach to telephony because most employees worked in an office. When...
It’s been a long-time challenge. With employees increasingly mobile, working remotely or traveling, how do you ensure you can access, analyze and archive business communications to comply with regulations or company policies? The good news is that today’s business...
Fines continue to mount for financial services firms that are failing to capture and record regulated mobile communications for employees on personal devices. Yet mobile phones with today’s eSIM technology can make such fines easily avoidable. IT can gain direct...
Q&A with Ari Rabban, CEO of Phone.com We’re excited to spotlight our newest partner, Phone.com, as they bring their innovative ProSIM solution to market, powered by Tango Extend. ProSIM delivers a true native mobile business line experience, combining the power of...
You’ve invested in a state-of-the-art Cloud Unified Communications platform, but if your employees are using it with out-dated desk phones, are you providing the most efficient and user friendly solution for today’s work-from-anywhere employees? Maximizing the impact...