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Better Learning is Powered by Tango Extend
The Problem
Educational Communications Face Unique Challenges
Educational institutions navigate complex communication needs that stall operational efficiency and complicate duty of care across diverse roles:
Fragmented staff communications — teachers, administrators, and support staff using personal mobiles or a mix of consumer apps, leading to inconsistent contact and data privacy concerns.
Outdated on-campus systems — reliance on fixed-line desk phones for active staff who are rarely at a desk, leading to missed calls and delayed operational responses.
Compromised student-staff interactions — staff using personal numbers to contact students or parents out of urgency, inadvertently breaching safeguarding boundaries.
Drain on mobile fleet budgets — providing, maintaining, and managing separate corporate mobiles for entire faculties is cost-prohibitive and inflates e-waste.
The Impact
The Hidden Costs of Disconnected Education
Ineffective communication in education leads to significant operational and reputational impacts:
- £10,000+ annually for complex physical phone systems that are rarely fully utilised by mobile staff across a medium-sized institution.
- Reduced staff productivity — an average of 1-2 hours per week lost per staff member due to communication inefficiencies, impacting teaching and administration.
- Increased safeguarding risks — without dedicated business numbers, personal numbers are exposed, creating blurred lines for student and parent contact.
- Environmental burden — procurement and disposal of separate business phones for staff generates thousands of kg of CO₂ annually for large education trusts.
The Solution
Empowering Education with Flexible Mobile Voice
Tango Extend streamlines communications for educational institutions, empowering staff and protecting privacy:
- Seamless work-life separation — employees make and receive business calls on their personal mobile using an institutional number, protecting their private identity (Engagement).
- Eliminate desk phones — deliver full business voice functionality to any mobile, cutting costs and reducing reliance on fixed infrastructure (Cost, POTS Replacement).
- Every call governed and secure — capture all business calls directly into archiving systems for compliance and safeguarding purposes (Compliance).
- Trusted caller identity — ensure every outgoing call displays your institution's official number, maintaining a professional image and trust (Experience).
- Simplify IT operations — no device procurement, staging, shipping, repair cycles, or e-waste management associated with second devices (Sustainability).
Take it further
Recommended resources
Deep Dive
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Learn moreThe Proof
Proven Success in Educational Environments
Case Study: City Academy Trust (Needs Verification)
City Academy Trust, a multi-academy trust managing five schools, faced challenges with fragmented communication and high costs for staff mobiles. By deploying Tango Extend across 250 teaching and administrative staff, they enabled employees to use their personal devices with a dedicated academy business number. This resulted in improved response times for urgent parent communications and significant cost savings.
Key Statistics
- 15-20% reduction in mobile communication expenditure by eliminating company-issued devices and consolidating services.
- 90% of staff reported improved work-life balance due to clearer separation of personal and professional calls on one device.
- Immediate improvement in parent and stakeholder communication, with professional Caller ID ensuring trust and recognition.
Capabilities That Power This
Solution Capabilities
See how our core solution pillars combine to address the specific challenges in this sector.
