Stay Connected, Stay Focused: Empowering Student-Athletes On and Off the Field

The Challenge

Student-athletes face unique communication challenges, balancing rigorous academic schedules, intense training, and frequent travel for competitions. Coaches and athletic departments need reliable, secure, and professional ways to communicate with athletes and parents, often across various locations and devices. Relying on personal mobiles can lead to privacy concerns, unrecorded critical communications, and difficulties in reaching individuals during emergencies. Managing athlete engagement effectively requires dedicated tools.

Business Impact

Communication Gaps & Delays

Dispersed teams and individual athletes can be difficult to reach quickly, leading to missed updates on schedules, practices, or academic deadlines. This impacts both athletic performance and academic success.

Privacy & Compliance Risks

Coaches and staff using personal mobile numbers to communicate with student-athletes and their parents can create privacy violations and fall foul of institutional communication policies, leading to potential legal or ethical issues.

How Tango Extend Solves This

Tango Extend provides student-athletes with a dedicated, managed mobile identity through their institution, integrated with the university's communication platform (Microsoft Teams or Cisco Webex Calling). This allows coaches, academic advisors, and support staff to communicate with athletes using official, recorded channels on their personal or club-issued mobiles, ensuring professional boundaries, enhancing safety, and maintaining compliance.

• Dedicated Athletic Communication Line — Coaches and athletes communicate via a professional, managed number, separating personal and athletic communications.
• Seamless Team Messaging & Calls — Integrate mobile calls and messages directly into collaborative platforms, simplifying team coordination and individual athlete support.
• Enhanced Safety & Record-Keeping — All communications are logged and recorded, providing accountability and ensuring critical information is shared securely, especially during travel or emergencies.

Use Case

A university's rowing team is travelling for a regatta. Coaches need to send updates on travel plans, practice times, and accommodation details. Using Tango Extend, coaches communicate with the entire team via their official university mobile number, sending group messages and making individual calls. All communications are securely logged, allowing the athletic department to review interactions if needed, ensuring team safety and efficient travel logistics.

FAQs

Q? How does Tango Extend benefit student-athletes specifically?

A: Tango Extend provides student-athletes with a professional, managed communication line through their institution. This helps them balance academic and athletic demands, ensures clear communication with coaches and staff, and separates their personal mobile usage from official university interactions, enhancing privacy and focus.

Q? Can Tango Extend help athletic departments meet compliance standards for athlete communications?

A: Yes, by centralising and recording all official mobile communications between staff and student-athletes within the institution's UC platform, Tango Extend provides a verifiable audit trail, assisting athletic departments in meeting various regulatory and institutional compliance requirements.