Empowering Flexible Learning: Seamless Mobile Communications Everywhere

The Challenge

The shift towards flexible learning and remote education models demands communication solutions that are as adaptable as the learning environment itself. Educational institutions struggle to provide consistent, reliable, and secure communication channels for faculty, staff, and students who may be interacting from diverse locations and devices. Traditional desk phones are irrelevant, and reliance on disparate, unmanaged mobile devices creates communication gaps and security risks. Business continuity in this distributed environment relies on robust mobile capability.

Business Impact

Disjointed Remote Learning Experience

Without integrated mobile communication, students and educators can experience fragmented interactions, leading to reduced engagement, slower feedback loops, and a less cohesive learning journey. The quality of remote education suffers due to unreliable connections.

Operational Inefficiencies

Managing communications across multiple platforms, personal devices, and varying networks creates operational overhead for IT and administrative staff. This inefficiency can lead to delayed support services and an inability to adapt quickly to changing educational needs.

How Tango Extend Solves This

Tango Extend seamlessly integrates staff mobile phones into the institution's unified communications platform (Microsoft Teams or Cisco Webex Calling). This ensures that every staff member, whether on campus, working from home, or travelling, has access to full UC capabilities on their mobile device with their professional identity. This provides continuity of communication, enhances collaboration, and supports any flexible learning model.

• Anywhere, Anytime Connectivity — Staff can make and receive calls using their official institutional numbers from their mobile devices, ensuring seamless communication across all locations and flexible work arrangements.
• Consistent Professional Identity — Maintain a professional image, even when working remotely, as all mobile communications appear from the institutional business number.
• Integrated UC Features on Mobile — Access advanced features like conferencing, call routing, and voicemail directly from the mobile, extending the full power of the UC platform to remote workers.

Use Case

A university lecturer is teaching a hybrid course, with some students in-person and others online. She can easily communicate with both groups and her teaching assistants using her university mobile number, whether she’s on campus, at home, or at a conference. She initiates quick video calls with online students via Teams on her mobile, and all interactions are seamlessly logged and managed within the university's communication system, ensuring a consistent and effective learning experience.

FAQs

Q? How does Tango Extend support educators working from different locations?

A: Tango Extend integrates the educator's mobile phone number into the institution's UC platform, allowing them to make and receive calls on their professional number from any location, using their mobile device, as if they were in the office. This ensures consistent connectivity and access to UC features.

Q? Can Tango Extend help educational institutions manage communication costs for remote staff?

A: Yes, by routing mobile communications through the institution’s UC platform, Tango Extend helps manage and often reduce communication costs by leveraging existing voice plans and avoiding separate mobile contracts or expensive roaming charges for remote staff.