Unlock Student Potential: Modern Mobile Communications for Education

The Challenge

Today's students expect flexible, accessible, and immediate communication channels. Educational institutions often struggle to meet these expectations while maintaining professional boundaries and ensuring staff well-being. siloed communication methods, reliance on personal devices for student interactions, and a lack of integrated mobile capabilities can lead to decreased student engagement and reduced accessibility to educators and support staff. The need for stronger engagement is paramount.

Business Impact

Reduced Student Satisfaction

When communication with educators is difficult or inconsistent, students can feel disconnected and unsupported, negatively impacting their learning experience and overall satisfaction with the institution.

Blurred Professional Lines

Educators often resort to using personal mobile numbers to communicate with students, blurring professional boundaries, impacting their privacy, and making it difficult for institutions to manage and oversee these interactions, leading to potential compliance issues.

How Tango Extend Solves This

Tango Extend provides educators and staff with an official business mobile number on their personal or corporate devices, fully integrated with platforms like Microsoft Teams or Cisco Webex Calling. This allows seamless communication with students through familiar mobile interfaces while maintaining professional identity and ensuring all interactions are governed by institutional policies. This dramatically improves the communication experience for everyone involved.

• Professional Identity on Mobile — Staff use their official institutional number for student communications, protecting personal privacy while maintaining accessibility.
• Seamless UC Integration — All mobile calls and messages are part of the institution’s UC environment, making it easy to manage contacts, collaborate with colleagues, and maintain a consistent communication workflow.
• Enhanced Accessibility — Students can easily reach educators and support staff through a known, professional number, fostering better communication and support without educators needing to share personal details.

Use Case

A university lecturer needs to provide last-minute updates to students about a rescheduled class. Instead of using her personal number or relying solely on email, she sends a group text message from her university mobile number via Teams. Students receive the update instantly, and the communication is logged within the university’s system, maintaining professional boundaries and facilitating clear, accessible information dissemination.

FAQs

Q? How does Tango Extend protect staff privacy when communicating with students?

A: Tango Extend enables staff to use their official university or school mobile number on their personal device. This means their personal number is never exposed to students, maintaining a clear professional boundary and safeguarding their privacy.

Q? Can Tango Extend integrate with existing learning management systems (LMS) for student communication?

A: While Tango Extend primarily integrates with unified communications platforms like Microsoft Teams and Cisco Webex Calling, these platforms often have integrations or connectors to various LMS, allowing for a comprehensive communication ecosystem that supports student engagement.