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Better Business Never Stops
Stay Connected When It Matters Most
Remain connected if your UC platform fails by using the right device - the mobile phone.
The Problem
Business Disruption is Costly
When communication falters, your business suffers. Whether it's a power outage, internet failure, hardware malfunction, carrier network disruption, or even a natural disaster, unexpected events can strike at any time — and without resilient communication systems in place, the consequences are severe:
Lost revenue — missed calls mean missed sales and client opportunities
Damaged reputation — inability to respond quickly erodes customer and partner trust
Employee frustration — staff unable to perform their duties efficiently during downtime
Operational chaos — critical business processes grinding to a halt without reliable communication
Traditional communication systems often lack the built-in resilience needed to weather these kinds of storms, leaving your business exposed every time something goes wrong.
The Impact
The Hidden Costs of Downtime
The financial and operational fallout from communication outages can be significant and far-reaching:
- £1,000s per hour in lost productivity for businesses experiencing communication failures
- An average of 14 hours of downtime annually due to communication platform outages
- 25% reduction in customer satisfaction after just one negative communication experience
- 80% of companies struggle to recover critical communications during a major incident
These figures highlight the critical need for a communication solution that guarantees continuity, no matter the circumstances.
The Solution
Always On, Always Connected
Tango Extend provides the essential wireless resilience to keep your business running smoothly, even when your primary systems face disruption:
Seamless failover — automatically switch to mobile if your main communication platform goes down
Right device for the job — empower employees to use the best device, personal or company-issued, for each situation
Mobile-first resilience — leverage the inherent reliability of mobile networks for ultimate uptime
Centralised control — manage all business communications, regardless of network or device, from one platform
Uninterrupted service — maintain professional customer interactions and internal collaboration without missing a beat
Take it further
Recommended resources
Deep Dive
Explore Always On
Staying Connected During UC Outages
Don't let UC outages silence your business. Discover how to keep conversations flowing, ensure productivity, and maintain customer trust, even when your main systems go down.
Learn more
Wireless Resilience for Business
Keep your business connected and operational, even through unexpected disruptions. Ensure your vital communications never miss a beat.
Learn more
Disaster Recovery for Voice
Ensure your business voice communications never fail, even during outages. Protect your reputation, revenue, and operations with robust disaster recovery for voice.
Learn more
Right Device for the Right Role
Empower your team with perfect mobile communications for every job. Ensure business continuity and boost productivity, no matter the challenge.
Learn more
Always-On Business Communications
Keep your business communications flowing, even during outages. Ensure your team and customers can always connect, wherever they are.
Learn more
Failover Strategies for Mobile Voice
Ensure your business stays connected and productive, even during outages. Discover robust mobile voice failover strategies to keep calls flowing seamlessly.
Learn more
Building Communication Resilience
Ensure your business never misses a beat. Discover how to build communication resilience to keep your team and customers connected, no matter what.
Learn moreThe Proof
Use Cases: Always On
Communication that has to keep working when the office, the platform or the fixed line does not.
- Always-On Compliance for UK Rail — an environment where being unreachable is an operational and regulatory problem, not an inconvenience.
- Standing Up a Clearing Operation in Days — a phone operation that has to work for a fortnight and cannot fail on day one.
- Preparing the Campus for the PSTN Switch-Off — what happens to lines and alarms when the analogue network is withdrawn in January 2027.
See also the Tango Extend Overview for how calls reach a mobile natively rather than through an application.
Industries That Benefit
Industry Applications
Discover how Always On is applied across different industry verticals.
Better Business · Always On
In your last fire drill or office evacuation, how long would it have taken your team to be fully reachable on their business numbers from outside the building?
Fire, flood, building access denial, severe weather — in any scenario that empties the building, your people walk out with their mobile in their pocket. With Tango Extend, that mobile is their full business communications device. No recovery time. No rerouting. No call to IT. They step outside and keep working.
