Trusted Communication for the Insurance Sector

Insurance firms face unique mobile communication challenges that jeopardise compliance, client relationships, and operational efficiency:

• Unrecorded client interactions — brokers and agents using personal mobiles for critical policy discussions, leaving no auditable trail.

• Fragmented client experience — customers receiving calls from unknown personal numbers, eroding trust and brand consistency.

• Regulatory recording gaps — inability to capture and archive mobile calls and SMS in line with FCA and other financial regulations.

• Data security risks — sensitive client information being inadvertently shared or stored on unsecured personal devices.

Tango Extend provides insurance professionals with the tools to communicate effectively and compliantly, directly from their personal mobile phones:

• Automatic call recording — capture all business calls and texts effortlessly for regulatory and quality assurance purposes, fulfilling your Compliance obligations.
• Trusted brand identity — every outgoing call displays your official business number, enhancing client trust and improving their Experience.
• Seamless client engagement — empower brokers and agents with enterprise-grade voice on their preferred device, boosting employee Engagement.
• Financial & operational control — gain full oversight of business mobile usage and costs without issuing second devices, taking back Control.
• Enhanced Business Continuity — ensure critical client communications continue uninterrupted, even during outages, supporting robust Business Continuity plans.