Streamlined Savings: Reducing Communication Costs for Insurance Enterprises

The Challenge

Insurance firms constantly seek ways to optimise operational costs without compromising service quality or regulatory adherence. Traditional communication setups often involve maintaining separate mobile contracts, managing multiple devices, and incurring high roaming charges for field agents or international teams. The hidden costs associated with inefficient communication workflows, such as manual transcription for compliance or delayed client responses, add further pressure to already tight budgets. These factors combine to create a significant drain on resources.

Business Impact

Inflated Telecom Expenses

Managing disparate mobile plans, desk phones, and communication apps leads to fragmented billing and often results in higher overall telecommunications expenditure than necessary, eating into profit margins.

Reduced Productivity & Overhead

Inefficient communication processes, such as the need for employees to carry multiple devices or manually log interactions, consume valuable time and manpower. This hidden cost impacts overall productivity and adds to administrative overhead.

Compliance-Related Fines

While often seen as a separate issue, compliance failures (rooted in inadequate communication capture) can lead to substantial fines, representing a direct, unbudgeted cost that could have been avoided with a more integrated solution.

How Tango Extend Solves This

Tango Extend provides a unified communication platform that significantly reduces operational costs for insurance companies. By converging mobile and fixed-line communications into a single, managed service, firms can consolidate telecom contracts, eliminate the need for secondary devices, and streamline billing. This leads to direct savings and improved financial visibility. Furthermore, increased efficiency and built-in compliance features reduce indirect costs associated with manual processes and potential penalties.

• Consolidated Telecoms — Merge mobile and fixed-line services into one platform, simplifying billing and potentially reducing overall carrier costs.
• Single Device Strategy — Enable employees to use a single mobile device for both business and personal use, eliminating the cost of separate company-issued phones.
• Reduced Roaming Charges — Leverage Microsoft Teams or Cisco Webex Calling for international business calls from a mobile device, significantly cutting global roaming expenses.
• Enhanced Efficiency — Streamline communication workflows, automate call recording, and reduce manual administrative tasks, freeing up resources and improving overall productivity.

Use Case

An insurance adjuster frequently travels between different regions and occasionally overseas for claims assessment. Previously, the firm incurred significant roaming charges for their mobile communications while abroad, as well as maintaining a separate landline service at their desk. With Tango Extend, the adjuster uses their existing mobile phone for all business calls, leveraging the firm's integrated Microsoft Teams or Webex Calling environment for international contact, drastically reducing roaming costs and consolidating billing into a single, predictable plan. This offers substantial savings.

FAQs

Q: How does Tango Extend help reduce hardware costs?

A: By enabling a 'bring your own device' (BYOD) or single device strategy, Tango Extend allows employees to use their personal mobile phones for business, removing the need for companies to purchase and maintain separate work-issued mobile devices or even desk phones.

Q: Can Tango Extend lower our existing mobile carrier costs?

A: While Tango Extend integrates with your existing mobile carrier, it optimises usage patterns. For instance, by routing business calls over Wi-Fi or data via Teams/Webex where available, it can reduce reliance on traditional mobile minutes and expensive international calling, potentially leading to lower overall carrier expenditure within a consolidated plan.