
Better Business is Powered by Tango Extend
Seamless Communication for a World on the Move
The Problem
Streamlining Fleet and Logistics Communications
The transport and logistics industry faces unique mobile communication hurdles that disrupt daily operations and impact profitability:
Fragmented fleet communications — drivers, dispatchers, and ground staff using an assortment of personal phones and consumer apps for business interactions.
Unrecorded operational calls — critical safety and logistical conversations taking place outside verifiable channels, risking compliance and dispute resolution.
High company device costs — the heavy financial burden of purchasing, managing, and maintaining separate company mobiles for every field agent and driver.
Inconsistent customer experiences — clients receiving updates from unknown personal mobile numbers, eroding trust and undermining brand consistency.
For a fast-moving logistics operation, unifying these mobile channels is essential to reducing overheads, maintaining compliance, and keeping your fleet moving efficiently.
The Impact
Disruptions to Profit, Safety, and Reputation
Ineffective communication directly impacts the transport sector's bottom line and critical operations:
- £150,000+ per year in unrecorded incident-related calls for a medium-sized logistics firm, leading to increased liability risks.
- 10-15% reduction in operational efficiency due to communication breakdowns and delays across disparate systems.
- £30-£50 per user, per month in unnecessary costs associated with issuing and maintaining second devices for mobile workforces.
- 25% of customer complaints are linked to difficulties identifying or reaching the correct business contact for transport queries.
The Solution
Track and Drive Business Success
Tango Extend streamlines communications across your transport operations, delivering efficiency and control:
- One Business Identity — employees make and receive business calls and texts on their personal mobiles, always displaying your official company number.
- Automatic Call Recording — capture all business calls directly into your compliance archives, even on personal phones, crucial for safety and regulatory oversight.
- Eliminate Desk Phones and Second Devices — deliver full business voice functionality to any mobile, cutting hardware costs and reducing e-waste across your depots and fleets.
- Seamless Teams/Webex Integration — integrate mobile communications directly with your existing UC platforms, ensuring dispatchers and back-office staff remain connected.
- Enhanced Business Continuity — maintain critical communications even during network disruptions, ensuring seamless operations from warehouse to delivery.
Take it further
Recommended resources
Deep Dive
Explore Transport and Logistics
Ensuring Regulatory Alignment in Transport Mobile Communications
Navigate the complex web of transport regulations with a mobile communication solution built for compliance, ensuring every interaction is recorded and auditable.
Learn moreStreamlining Global Communication for Transport Logistics
Empower your international transport workforce with integrated mobile communications that transcend borders and time zones, simplifying global operations.
Learn moreOptimising Remote Workforce Engagement in Transport
Boost engagement and collaboration among remote and mobile transport personnel with integrated communication tools that mirror an in-office experience.
Learn moreOptimising Communication Costs for Transport Fleets
Reduce expenditures and gain greater control over mobile communication costs for your entire transport fleet, without compromising connectivity or features.
Learn moreEnhancing Lone Worker Safety and Communication
Protect your isolated transport employees with robust mobile communication capabilities and proactive safety features, ensuring help is always within reach.
Learn moreReal-time Incident Response and Crisis Management for Transport
Equip your transport operations with real-time, resilient mobile communications for swift incident response and effective crisis management, minimising disruption and ensuring safety.
Learn moreOptimising Last-Mile Delivery Communication Efficiency
Boost the efficiency and reliability of your last-mile delivery operations with integrated mobile communications that connect drivers, dispatch, and customers in real-time.
Learn moreThe Proof
Proven Efficiency Gains for Transport
Use Case: Urban Logistics & Delivery Co.
An urban logistics and last-mile delivery company with 500 mobile drivers and field operatives replaced all company-issued mobile phones with Tango Extend. This allowed drivers to use their personal smartphones for business calls and texts, with full call recording and a dedicated business number. The company achieved significant cost reductions and improved compliance for their highly dispersed workforce.
Key Statistics
25% reduction in annual mobile communication expenditure by eliminating dual devices and associated management.
Achieved 100% compliance for mobile call recording, meeting industry safety standards without changing driver behaviour.
85% of drivers reported increased satisfaction with using one device for both personal and business use.
Capabilities That Power This
Solution Capabilities
See how our core solution pillars combine to address the specific challenges in this sector.
