Instant Communication for Critical Transport Incidents

The Challenge

The transport industry is inherently susceptible to unforeseen incidents, from traffic accidents and mechanical failures to extreme weather and security threats. Rapid and reliable communication is paramount for effective incident response and crisis management, but disparate systems and reliance on personal devices can hinder coordination.

Business Impact

Delayed Response Times

Ineffective communication channels can significantly delay the mobilisation of emergency services, maintenance crews, or relief efforts, escalating the impact of an incident.

Misinformation and Miscoordination

Fragmented communication leads to conflicting information, poor coordination among response teams, and increased confusion during critical events.

Reputational and Financial Loss

Poor handling of incidents can result in severe reputational damage, customer dissatisfaction, and substantial financial losses due to delays, penalties, and resource deployment.

How Tango Extend Solves This

Tango Extend provides a robust and integrated mobile communication platform that empowers transport organisations to manage incidents and crises with speed and precision. By unifying mobile devices with the enterprise communication system, it ensures all relevant personnel are instantly connected, informed, and coordinated in real-time.

• Instant Group Communications — Quickly establish emergency bridges or broadcast critical information to pre-defined response teams and relevant personnel.
• Traceable & Secure Comms — All incident-related communications are recorded and secure, providing an invaluable resource for post-incident review and compliance.
• Any Device, Any Location — Ensure key personnel can communicate effectively from any mobile device, regardless of their location, facilitating rapid decision-making.

Use Case

A major airline experiences an unexpected technical issue with an aircraft on the tarmac. The ground operations team, maintenance engineers, and flight crew need to coordinate their response immediately. With Tango Extend, staff can use their personal mobile phones to securely join a pre-established Teams or Webex Calling incident channel. This allows for instant audio, video, and text communication, sharing of critical information, and rapid decision-making, significantly improving the speed and effectiveness of their incident response and ensuring business continuity.

FAQs

Q? Can Tango Extend be used to set up emergency broadcast messages to all staff?

A. Yes, by integrating with your Teams or Webex Calling environment, Tango Extend allows for rapid group messaging and conferencing capabilities, which can be adapted for emergency broadcasts or targeted team alerts.

Q? What happens if network coverage is lost during an incident in a remote area?

A. Tango Extend is designed for resilience. While it leverages mobile networks, the integration means that as soon as any data or Wi-Fi connectivity is re-established, the platform reconnects seamlessly. For areas with absolutely no coverage, supplementary satellite communication would still be required, but Tango Extend optimises all available terrestrial connectivity for a better user experience.