Connecting Your Dispersed Transport Teams, Seamlessly.

The Challenge

The transport sector relies heavily on a dispersed workforce, including drivers, field engineers, and off-site logistical staff. Maintaining engagement, fostering team cohesion, and ensuring effective communication with these remote employees can be a significant challenge, leading to feelings of isolation and reduced productivity.

Business Impact

Reduced Morale and Productivity

Lack of consistent communication and support for remote staff can lead to lower morale, higher turnover, and diminished productivity.

Gaps in Operational Information

Disjointed communication channels can result in remote teams missing crucial updates or not being able to quickly share vital operational information, causing delays.

Safety Concerns

Effective and immediate communication is paramount for safety in transport. Disengaged or isolated staff may not feel comfortable or able to report issues quickly.

How Tango Extend Solves This

Tango Extend bridges the communication gap for remote transport workers by integrating their mobile devices directly into your central Teams or Webex Calling environment. This ensures they are always connected to the wider team, can participate in company communications, and feel an integral part of the organisation, regardless of their physical location.

• Unified Communications Access — Remote staff can access all Teams/Webex features (calls, chat, meetings) directly from their personal mobile phone.
• Seamless Team Collaboration — Empower field staff to easily connect with colleagues, supervisors, and support teams for real-time problem-solving.
• Enhanced Support and Training — Deliver critical training and support remotely via integrated collaboration tools, ensuring up-to-date knowledge and skills.

Use Case

A coach company with drivers on long-haul routes struggled to keep them engaged with company news and easily accessible for operational queries. By implementing Tango Extend, drivers can now use their personal mobile phones as an extension of the company's Teams environment. They can easily join team meetings while on a break, receive instant messages from dispatch, and contact support with their business number, fostering a stronger sense of belonging and ensuring they are always connected to the wider team. This significantly improves employee engagement.

FAQs

Q? Can drivers and other mobile staff participate in video calls safely while on duty?

A. While driving, safety is paramount. Tango Extend enables hands-free voice calls, and staff can join video meetings when safely parked or off-duty, using their dedicated business number on their mobile device.

Q? Does this increase the data usage on personal phones for remote workers?

A. Business calls and communications within Teams/Webex use mobile data or Wi-Fi. Companies can choose to provide data allowances or utilise solutions that optimise data usage, ensuring consistency regardless of location for uninterrupted operations.