Secure Your Hybrid Workforce's Mobile Communications

The Challenge

For hybrid businesses, ensuring that all mobile communications adhere to strict regulatory compliance standards (like MiFID II, GDPR, FCA, etc.) is a significant challenge. The use of personal mobile devices for business calls, or unmonitored communication apps, creates substantial compliance gaps and exposes organisations to severe risks, including fines and reputational damage.

Business Impact

Regulatory Penalties and Fines

Failure to capture, record, and archive all business-related mobile communications, particularly in regulated industries, can lead to substantial financial penalties from governing bodies. These fines are often paired with mandates for remediation, further burdening resources.

Data Breaches and Security Risks

When hybrid employees use personal phones for work without proper controls, sensitive corporate data can be exposed to security vulnerabilities inherent in consumer-grade apps or device settings. This increases the risk of data breaches, intellectual property loss, and compromise of client confidentiality.

How Tango Extend Solves This

Tango Extend provides a compliant, secure mobile communication layer that integrates seamlessly with enterprise UC platforms, ensuring all business-related mobile interactions are captured, recorded, and archived according to regulatory requirements. It extends corporate governance to the mobile device, regardless of whether it's company-issued or personal (BYOD).

• Automatic Call Recording — Automatically record and archive all business calls, texts, and voicemails made via the Tango Extend number, ensuring full compliance.
• Data Segregation — Keep business communications distinct from personal communications on the same device, safeguarding corporate data and simplifying eDiscovery.
• Centralised Management and Reporting — Access comprehensive logs and reports for all mobile business communications, enabling easy auditing and proving compliance posture.

Use Case

A financial services firm operating a hybrid model struggled with compliance oversight for its remote traders using personal mobiles. Implementing Tango Extend allowed them to issue business mobile numbers that integrated directly with their Cisco Webex Calling system. This ensured every client call and message was automatically recorded and archived, meeting MiFID II requirements. The firm successfully passed its next regulatory audit, avoiding potential fines and strengthening its audit trail. This reinforces the importance of compliance in business.

FAQs

Q? How does Tango Extend ensure compliance for mobile communications in a hybrid setup?

A. Tango Extend forces all business-related mobile calls and texts through a secure, enterprise-controlled channel that is integrated with your UCaaS platform. This allows for mandatory recording, archiving, and detailed logging of all communications, ensuring adherence to industry regulations and internal compliance policies, even on personal devices. Explore more about our compliance solutions.

Q? Can Tango Extend help with eDiscovery requests for hybrid employees' mobile communications?

A. Yes. With Tango Extend, all business calls, texts, and voicemails are captured and stored in a secure, easily accessible archive. This centralised data makes responding to eDiscovery requests straightforward and efficient, significantly reducing the complexity and risk associated with data retrieval from disparate personal devices.