Maintain Uninterrupted Operations for Your Hybrid Workforce

The Challenge

For hybrid organisations, maintaining seamless business continuity is inherently more complex. Disruptions, whether local power outages, network issues, or broader emergencies, can swiftly cut off parts of a distributed workforce from essential communication channels, leading to operational paralysis and lost productivity. Traditional fixed-line solutions are inadequate for agile, mobile-first hybrid teams.

Business Impact

Disrupted Client Communications

When communication infrastructure fails, especially mobile connectivity, hybrid employees may be unable to reach clients or new prospects, resulting in missed opportunities, damaged client relationships, and a direct loss of revenue. This impact is amplified when clients expect 24/7 service.

Operational Downtime and Recovery Costs

Any disruption to critical communications for a distributed team can halt operations. Recovering from such downtime involves not only rectifying the technical issues but also addressing the backlog of work, potentially incurring significant overtime costs and impacting service level agreements.

How Tango Extend Solves This

Tango Extend provides a powerful layer of resilience for hybrid workforce communications by making business communication mobile-first and deeply integrated with robust UC platforms. It ensures employees can always make and receive business calls and messages, leveraging the pervasive and resilient mobile network, even when office infrastructure is compromised.

• Mobile Network Resilience — As a mobile-native solution, Tango Extend leverages the inherent redundancy and widespread coverage of cellular networks, ensuring business communications remain active even if office internet or power is down.
• Device Flexibility — Employees can use any mobile device (personal or company-issued) with their business number, meaning critical communications aren't tied to a specific location or single piece of hardware.
• Seamless UCaaS Integration for Mobility — Integrates directly with Microsoft Teams and Cisco Webex Calling, extending the full functionality of these platforms to an employee's mobile as a native business number, ensuring consistency and ease of use during disruptions.

Use Case

A professional services firm with a hybrid team experienced a regional internet outage that affected their main office and several remote employees. Thanks to Tango Extend, all its employees could continue making and receiving business calls and texts directly on their mobiles using their corporate numbers within Teams, bypassing the internet outage. This ensured clients were still served and critical projects remained on track, preventing significant operational losses and demonstrating robust business continuity planning.

FAQs

Q? How does Tango Extend ensure business continuity for hybrid teams during outages?

A. Tango Extend routes business communications natively over the mobile network, meaning that even if your office internet or UCaaS platform experiences an outage, your hybrid employees can continue to make and receive business calls and texts via their corporate mobile numbers directly through the cellular network. This provides unparalleled resilience and ensures uninterrupted business operations.

Q? Can hybrid employees still access their business communication tools with Tango Extend if they lose power?

A. Yes, as Tango Extend works via the cellular network on any mobile device. As long as the employee's mobile device has power and cellular service, they can continue to communicate using their business number and UCaaS features, safeguarding productivity even during local power disruptions.