Seamless Communication for Modern Retail

Retail businesses often struggle with communication systems that fail to keep pace with their dynamic, fast-moving environments:

• Inconsistent customer experiences — staff using personal mobile numbers for customer outreach leads to confusion and dilutes brand identity.

• Fractured store-to-store collaboration — frontline staff struggle to connect quickly and securely across different locations or with head office.

• Data and compliance risks — unrecorded or unarchived customer interactions expose the business to GDPR vulnerabilities and data privacy risks.

• Device friction for staff — forcing employees to carry multiple devices or use personal apps for work tasks creates frustration and hurts operational efficiency.

Tango Extend streamlines communications across your retail estate, enhancing efficiency and customer satisfaction:

• Trusted customer experience — ensure all outgoing calls display your official business number, building trust and brand consistency.
• Effortless team collaboration — staff connect seamlessly with colleagues, suppliers, and head office using their personal mobiles with a business identity.
• Compliant and secure interactions — automatically record all business calls and texts for regulatory adherence and dispute resolution.
• Boost employee engagement — provide the convenience of one device for personal and work without compromising privacy or company control.
• Continuous connectivity — ensure essential communications never drop, even if store systems are down, maintaining sales and service.