Drive Down Retail Operating Costs with Unified Mobile Communications

The Challenge

Retail businesses constantly seek ways to optimise operations and reduce overheads, especially in a landscape with thin margins. Disparate communication systems – including expensive PBX lines, separate mobile contracts, and inefficient staff call routing – can inflate costs unnecessarily, leading to higher telecoms expenditure and lost productivity.

Business Impact

Excessive Communication Costs

Maintaining separate landline systems for stores, individual mobile contracts for staff, and often unused PBX features incurs significant recurring expenses. These fragmented systems make it difficult to get a consolidated view of actual usage and identify savings.

Wasted Employee Time

When employees spend time hunting for the right person to contact, returning missed calls from customers who couldn't get through, or dealing with outdated communication tools, it reduces their productivity. This indirectly translates into higher labour costs and less time spent on customer-facing activities.

Hindered Scalability

Expanding or contracting retail operations, such as opening new stores or managing seasonal staff, becomes complex and expensive with traditional communication setups. Adding or removing lines, equipment, and contracts adds significant administrative burden and cost.

How Tango Extend Solves This

Tango Extend centralises and consolidates retail communication infrastructure, allowing businesses to leverage existing enterprise communication platforms for mobile services. This eliminates redundancy, reduces hardware requirements, and provides a more cost-effective and scalable solution for all retail communication needs.

• Consolidated Telecoms Bills — Move mobile services under your existing enterprise communication contract (Microsoft Teams Phone, Cisco Webex Calling), often leading to significant savings by reducing separate mobile plans and landline charges.
• Reduced Infrastructure Costs — Eliminate the need for traditional desk phones or extensive PBX systems in each retail location, as staff can use their mobile devices as their primary business line.
• Improved Productivity — Streamline internal communications and customer interactions, reducing wasted time and allowing staff to focus on sales and service, indirectly lowering operational costs.

Use Case

A retail chain is expanding rapidly, opening several new small format stores. Instead of installing a traditional PBX and multiple landlines in each new location, they deploy Tango Extend. Each store manager and key associate receives a business identity on their existing personal mobile (BYOD) or a corporate mobile (CYOD), managed centrally through Microsoft Teams. This significantly reduces setup costs, avoids expensive line provisioning, and provides immediate, fully functional business communication from day one, all under a single, optimised enterprise telecoms plan.

FAQs

Q? How does Tango Extend reduce landline costs for retail stores?

A. By integrating business mobile numbers with enterprise communication platforms, Tango Extend allows retail stores to effectively replace traditional landlines. Incoming customer calls can be routed directly to staff mobile devices, and outgoing calls placed from a business identity on the mobile, eliminating the need for expensive fixed lines and their associated maintenance costs.

Q? Can Tango Extend help reduce costs associated with employee mobile usage?

A. Yes, Tango Extend brings employee mobile usage under the corporate telecom plan. For company-provided devices, this means better bulk rates. For BYOD scenarios, it separates business and personal usage, which can resolve reimbursement complexities and ensures business calls are routed and charged efficiently through the enterprise system, potentially reducing personal mobile plan costs for employees and administrative overhead for the company.