Reduce Mobile Communication Costs While Enhancing Recruitment Efficiency

The Challenge

Recruitment agencies operate on tight margins, yet often incur substantial and increasing costs related to mobile communications. These costs stem from multiple factors: managing separate mobile contracts for company-issued phones, reimbursing employees for business use of personal devices, expenses related to fragmented communication tools, and the inefficiencies caused by missed calls or delayed responses. The lack of central visibility and control over mobile communication spend makes it difficult to forecast, manage, and reduce these overheads effectively.

Business Impact

Uncontrolled Mobile Spend

Without a unified solution, recruitment firms often pay for multiple mobile plans, devices, and communication apps. This leads to redundant costs, unused data allowances, and hidden expenses associated with out-of-plan usage or international roaming for recruiters working globally. This directly impacts the overall business cost.

Reduced Recruiter Productivity

Fragmented communication systems force recruiters to juggle multiple devices and applications, wasting valuable time that could be spent sourcing, engaging, and placing candidates. Each minute lost to administrative overhead or searching for call histories represents lost revenue potential and increased operational expenditure.

Compliance Penalties and Labour Costs

A lack of proper recording and archiving for mobile communications can lead to non-compliance fines, which are substantial. Furthermore, the administrative burden of manually tracking and preparing communication data for audits adds significant labour costs, diverting resources from core recruitment activities.

How Tango Extend Solves This

Tango Extend helps recruitment firms consolidate their mobile communication infrastructure, centralise control, and reduce expenditures by integrating business calls and messaging directly into existing collaboration platforms on any mobile device. This eliminates the need for separate devices and contracts while boosting efficiency.

• Reduce Device and Contract Costs — Enable 'Bring Your Own Device' (BYOD) securely, eliminating the need for company-issued mobiles and associated contract costs for recruiters.
• Optimise Mobile Plans — Consolidate mobile traffic through a single, managed platform, allowing for better negotiation with carriers and reduced overall usage costs.
• Increase Recruiter Efficiency — Streamline communication workflows within a single application (e.g., Teams, Webex), reducing time spent managing tools and increasing time for candidate engagement.
• Centralised Billing and Reporting — Gain full visibility and control over mobile communication expenses with detailed reporting, enabling precise cost allocation and budget management.

Use Case

"Global Talent Solutions" is a medium-sized recruitment agency struggling with high mobile communication costs, particularly for their remote recruiters who use personal phones for work. They reimburse employees and manage diverse contracts. Implementing Tango Extend allows all recruiters to use their personal mobiles, but all business calls and texts funnel through their Microsoft Teams accounts, using the corporate identity. This single change eliminates the need for company phones, significantly reduces mobile plan costs, and simplifies expense management. Recruiters become more efficient as all their professional communications are in one place, leading to a substantial reduction in operational spend and an increase in placement rates.

FAQs

Q: Can Tango Extend help reduce international roaming costs for recruiters?

A: Yes. By routing calls and messages over enterprise Wi-Fi or data plans through integration platforms, Tango Extend can significantly reduce or eliminate international roaming charges for business communications, especially for recruiters frequently travelling or working across borders, thereby reducing costs.

Q: Is it complicated to integrate Tango Extend with our existing systems?

A: Tango Extend is designed for seamless integration with leading UC platforms like Microsoft Teams and Cisco Webex Calling, leveraging your existing infrastructure. The setup process is typically straightforward, with minimal disruption to ongoing recruitment operations, allowing for immediate simplicity in global working.