HOSPITALITY USE CASE

Valet and Parking Coordination

Valet is a relay. A guest asks for their car at the door, the request has to reach an attendant who may be four hundred metres away in a lot or three floors down in a structure, and the car has to arrive before the guest starts wondering how long it takes.

The relay runs on two-way radios, and radios run out of range, run out of battery and get left in a booth. This use case sets out what changes when the request runs over the phone the attendant already carries.

At-a-Glance

Sector: Hospitality
Department: Valet and parking
Setting: Large or dispersed site, multi-storey car park
Deployment: Business line on staff-owned handsets
Platform: The property's existing UC platform

Solution Highlights

Retrieval requests reach an individual
Coverage across lots and structures
No radios to issue or charge
Requests land on the platform's record

The Challenge

Coverage is the first difficulty. A dispersed lot, an underground structure or an overflow field at the far end of a resort is exactly where a hand-held radio stops working, and the answer has always been another repeater in another awkward place.

Equipment is the second. Radios are issued at the start of a shift and accounted for at the end, they are charged on a rack somebody has to remember, and a seasonal team of casual attendants means the fleet is permanently one or two short. None of the traffic reaches the phone system, so a delay at the door leaves no trace anywhere.

The Solution

Attendants carry a business line on their own handset, delivered by eSIM. The door can call an individual, a group, or a rota that rolls to whoever is nearest, and the same line reaches the booth, the structure and the overflow lot without a repeater between them.

It supplements rather than replaces where that suits. Plenty of properties keep radios for the ten-second exchanges and move retrieval requests and guest callbacks onto the business line, which is where the record and the accountability matter.

Because the line is issued and withdrawn centrally, a casual attendant taken on for an event weekend is reachable from the moment their shift starts and off the system when it finishes, with no hardware moving in either direction.

What Changes

The first change is range. The far end of the lot and the bottom of the structure stop being places where the request has to be carried by somebody walking.

The second is equipment. The charging rack, the sign-out sheet and the perennially short fleet stop being a shift-by-shift administrative task for a supervisor who has other things to do.

The third is the record. A retrieval request that took too long is a call with a time against it, so a complaint at the door can be looked into rather than argued about.

Key Changes

Coverage without repeaters or base stations
No radio fleet to issue, charge or replace
Retrieval requests reach a named attendant
Event staff on and off the system the same day

Assessment

Nine questions about your own property. The ones you can't answer are the ones worth looking into.

How it works today

How does a retrieval request reach the attendant nearest the car?
Where on your site does the radio stop working?
Who issues and collects the radios each shift?

What it is costing

How many radios and chargers do you replace in a year?
How long does a retrieval take at your busiest hour?
How much of that appears anywhere you can look at it?

What would change

What would you check if a guest complained about a wait?
How long does it take to set up an event weekend team?
Which lot or structure would you test coverage in first?

Valet is the first and last impression a guest has of a property, and it runs on the piece of equipment most likely to be flat, out of range or in somebody else's pocket. Moving the traffic onto the phone the attendant already carries removes the fleet and the coverage problem together.

The same lines extend to grounds, shuttle and event staff without any further deployment.

Looking Ahead

Walk the site for dead zonesPilot one shiftCount the radio fleetExtend to grounds and shuttle

Learn More

Visit tango-networks.com or contact your local Tango Extend partner
for a personalised demonstration.

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Version 1.0 · August 2026