82%
Frontline EX is hurting business
Frontline workers agree their employee experience levels are low and this negatively impacts business delivery or success.
The market reality
Independent statistics on how organisations communicate, collaborate and lose value when their mobile workforce is left behind.
What the research shows
Auto-tailored to your region. All figures cite their source.
94%
CEOs link EX to net profit
CEOs agree improvements in employee experience directly impact their net profit.
92%
CEOs link CX to net profit
CEOs agree improvements in customer experience directly impact their net profit.
50%
Half of healthcare frontline workers use personal mobiles
Healthcare frontline workers actively using their personal mobile phone for business.
81%
Most employers already allow personal mobiles
Employers who allow their frontline workers to use their personal mobile phones for business.
57%
Most workers need comms on the move
27% of customer-facing employees are hybrid and 30% are fully mobile — 57% need communications on the move.
48%
Half of staff lack the right remote tech
Organisations say employees have access to the technology they need to work from home or remotely.
78%
Most organisations have invested in mobility
Organisations who have invested in mobility to support hybrid/remote working; 76% say they will invest even more in the next two years.
2x
Top performers double down on mobility
Top-performing organisations are twice as likely as underperformers to have significantly increased their investment in mobility.
68%
Frontline workers already use collaboration tools
Frontline workers who use Microsoft Teams or another collaboration tool in their role.
82%
Organisations support BYOD
Organisations that support a Bring Your Own Device approach for employees.
87%
IT views frontline mobile support as critical
IT managers who view supporting frontline workers with mobile solutions as important.
76%
Frontline workers welcome a business eSIM
Frontline workers who would allow their employer to load a business eSIM onto their personal mobile.
99%
IT would replace fixed telephony with eSIM
IT managers who would use an eSIM product like Tango Extend to replace fixed telephony.
Top benefit
Privacy is the #1 reason end users want a business eSIM
End users say the top benefit of a business eSIM is to keep their personal use private from business use.