What is mobile really costing your business?

Where do you sit?

Optional — pick your area and we will bring the issues that usually land on your desk to the top.

Which of these sound familiar?

• Adoption suffers because staff have to learn yet another app.Your People
• We can't evidence a hardware carbon reduction for our ESG reporting.Sustainability
• We have a mobile call recording gap against MiFID II, FCA, FINRA or SEC rules.Compliance
• Roaming bills are unpredictable and occasionally shocking.Work Anywhere
• We're managing several mobile contracts and a different invoice for every one.One Voice
• If the office network fails, we lose the ability to be reached.Always On
• Customers don't answer calls from numbers they don't recognise.Your Customers
• When someone leaves, the customer relationship walks out with their mobile number.Control
• Business calls over apps drop or sound poor when the connection is weak.Your People
• Mobile calls sit outside the governance we apply to everything else.Control
• Recordings made through the UC mobile app are poor quality or incomplete.Compliance
• Customers can tell when they've been put through to someone's mobile.Your Customers
• We want to hire the best people wherever they live, but comms make it hard.Work Anywhere
• IT can see every desk phone call, but mobile calls are invisible to them.One Voice
• Our evacuation plan assumes people can still be reached, but we've never proved it.Always On
• Nobody here knows the true total cost of our corporate mobile fleet.Sustainability
• We can't prove a mobile business conversation ever took place.Compliance
• New starters wait days for a working business number.One Voice
• IT spends too much time managing, replacing and fixing company handsets.Sustainability
• We don't know what path a mobile business call actually takes.Control
• Frontline and deskless staff have no proper business voice.Your People
• Mobile calls never make it into the CRM record.Your Customers
• We want to strengthen UC resilience without replacing the platform.Always On
• Travelling staff route around the policy because it's inconvenient.Work Anywhere
• Removing a leaver's mobile access takes too many manual steps.Control
• A single site outage takes an entire team offline.Always On
• Another expensive handset refresh cycle is coming round again.Sustainability
• Staff resent using their personal numbers for work calls.Your People
• Our QA programme scores desk calls but never calls made in the field.Compliance
• After a merger or acquisition, our teams are still on separate phone systems.One Voice
• The UC experience changes the moment someone lands in another country.Work Anywhere
• Out-of-hours calls to mobiles go unanswered with no fallback.Your Customers
• Our brand experience breaks down the moment a call goes to mobile.Your Customers
• The board asks how resilient our communications are and we can't answer.Always On
• If a dispute arose, we couldn't produce a complete record of business calls.Control
• We deal with a different mobile carrier in every country we operate in.One Voice
• Calls made overseas fall outside our compliance coverage.Work Anywhere
• Staff use personal phones for work and we have no governance over that data.Compliance
• We need to cut cost and carbon at the same time, without a big project.Sustainability
• Our people carry two phones and they hate it.Your People
• Conversation analytics miss every mobile conversation we have.Your Customers
• Compliance tooling loses coverage the moment staff travel.Work Anywhere
• Sales coaching only ever sees the calls that happen at a desk.Your People
• Our ESG numbers rely on device data we're not confident is accurate.Sustainability
• Our compliance monitoring tools can't access mobile calls at all.Compliance
• We get no warning of communications problems before users report them.Always On
• AI-driven cost analytics need a single data set — fragmented mobile estates are a blind spot for spend intelligence.One Voice
• Mobile voice is a data blind spot we simply can't report on.Control
• New starters can't learn from real calls because most aren't captured.Your People
• Our policy controls can't reach conversations that bypass the platform.Control
• Routing can't reach the right expert when they're away from a desk.Your Customers
• Producing evidence for a regulator is a slow, manual scramble.Compliance
• We only find out about a compliance breach long after the call ended.Compliance
• We spot customer churn risk far too late.Your Customers