Mobile UC for Finance & Banking

Mobile Unified Communications for financial services and banking firms without sacrificing features or compliance, including BYOD

Tango Extend gives financial services organizations the power to maximize workforce mobility without sacrificing compliance or control.

Mobile phones operate on wireless networks that are out of your direct control. So managing mobile communications and ensuring compliance with recording regulations can be a challenge.

Regulations require most financial services professionals in broker, dealer and financial advisor roles to retain records. Extend enables you to manage your users’ mobile phones as extensions of your existing unified Communications and PBX systems. The service enables you to use existing compliance recording and archiving systems to record mobile calls and texting, for compliance with Dodd-Frank and SEC guidelines and MiFID II for record retention.

• Rich Mobile Unified Communications on any mobile device including personal, Bring Your Own Device phones
• Single number reach for better responsiveness and first-time call completion
• Centralized call and SMS text recording and archiving, even on personal BYOD phones
• Boosts regulatory compliance, including Dodd-Frank and MiFID II archiving for mobile communications related to financial transactions
• Leverages existing PBX / UC for corporate communications on mobiles
• Control costs by enforcing call handling and routing policies, for lower long distances and international charges
• Powerful dual identity management, with strictly separate personal and business personas; personal communications remain 100% private
• Business continuity, with full corporate communications availability on mobiles if the desk phones go down
• Intuitive user interface, including native phone features for corporate communications
• Superior user experience – users don’t do “end runs” to circumvent corporate communications and compliance
• Unlocks the power of mobility for traders, contact center representatives, executives, sales representatives

The Communications Compliance Crackdown

In the US, the Securities and Exchange Commission requires that communications pertaining to a financial transaction involving securities must be recorded and retained.

In late 2021, the SEC began cracking down on financial services companies that are violating these compliance requirements. J.P. Morgan Securities was fined $200 million for record-keeping violations because employees conducted regulated business activities on personal devices and with personal accounts.

If financial services is one of your customer segments, or if you want it to be, then you can bring your customers a powerful new solution to avoid major fines.

The Mobile Empowered Trader

• Always reachable, always responsive
• Uses the mobile device she knows and loves
• First to make the trade, fastest response to changes
• Always compliant, voice and text recorded, logged and archived